FAQs
We’ve pulled together the answers to the most common questions about Aloura. If you can’t find what you’re looking for, drop us a message through our contact form — we’re always happy to help.
🛒 Orders & Shipping
How long will my order take to arrive?
Orders within the UK are usually delivered within 3–5 working days.
Do you ship internationally?
Not yet, but we are working on it, sign up to our newsletter and you will be the first to know when all the paperwork is completed!
How much does delivery cost?
P&P is £5 nationwide, if you spend over £70 then postage is complimentary. We occasionally run free delivery promotions — keep an eye on our newsletter and socials.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive an email with tracking details so you can follow your Aloura parcel every step of the way.
👗 Sizing & Fit
How do I know which size to order?
We recommend checking our Size Guide. If you’re between sizes, we suggest sizing up for the best fit.
Are your leggings and sports bras squat-proof?
Absolutely. All Aloura leggings are designed to be 100% squat-proof, with premium fabrics that stay opaque in every movement.
Do your sports bras run true to size?
Yes — our sports bras are true to size and come in a range of support levels. Each product page includes guidance on whether the style is best for low, medium or high impact.
What if my item doesn’t fit?
No problem. You can return or exchange unworn items within 28 days — see our returns policy here.
🔄 Returns & Exchanges
What’s your returns policy?
We accept returns on unworn, tagged items in their original condition within 28 days of purchase. Unfortunately, we can’t accept returns on gift cards.
How do I start a return?
Simply head to our Returns Portal or contact us at support@alouraapparel.co.uk with your order number.
How long does a refund take?
Once your return has been processed, refunds usually take 5–7 working days to appear in your account.
Can I exchange for a different size or colour?
Yes, exchanges are available subject to stock levels. If your size is unavailable, we’ll issue a refund.
🌿 Our Brand & Products
Where is Aloura Activewear designed?
Aloura is proudly designed in Ayrshire, Scotland with women’s real bodies and movement in mind.
Who founded Aloura Apparel?
Aloura was founded by Sophie Mitchell, a lifelong mover and dance teacher who wanted to create activewear that celebrated strength, style and confidence.
What makes your products different from other activewear brands?
Unlike fast fashion, Aloura is an independent, female-founded brand focused on quality, durability and timeless design. Our pieces are squat-proof, supportive, and made to last, empowering you in the studio and on the street.
Are your fabrics sustainable or eco-friendly?
We prioritise premium, durable fabrics that reduce waste by lasting longer than fast-fashion alternatives. As we grow, we’re committed to introducing more sustainable options.
How should I care for my activewear to make it last?
We recommend washing at 30°C, avoiding fabric softener, and air drying to keep your activewear in top condition.
💳 Gift Cards & Promotions
Do you sell gift cards?
Yes! You can purchase digital Aloura Gift Cards here, perfect for birthdays, celebrations or just because.
Can I use a discount code with a gift card?
Yes — discount codes can be applied at checkout even when paying with a gift card.
Do your gift cards expire?
No. Aloura gift cards have no expiry date, so your recipient can use them whenever they’re ready.
🖤 Community & Support
How can I contact Aloura?
The quickest way is through our contact form or by emailing support@alouraapparel.co.uk. We’re a small team but we’ll always get back to you within 1–2 working days.
Where can I follow Aloura on social media?
Join our community on Instagram @alouraapparel for styling tips, behind-the-scenes stories and movement inspiration.
How can I collaborate with the brand or feature Aloura in the press?
For press enquiries or collaborations, please email steph@alouraapparel.co.uk — we’d love to hear from you.